‘ We’re witnessing technology’s coming of age: from the era of business automation to the era of business agility’
Dharmesh is co-founder and Chief Technology and Operations Officer for edge IPK. At edge IPK Dharmesh leads product development and professional services. He champions thought leadership about the presentation layer (user interface) within SOA. This blog focuses on key areas of his thought leadership.
Since 1996 Dharmesh has successfully pioneered some of the earliest online financial services solutions in the UK, including Multi-Channel Internet banking for The Co-operative Bank (internet, PDA and Kiosk) and Woolwich Open Plan Services (Internet, Call Centre and Mobile) plus Internet insurance sales for Eagle Star Direct. At the same time, Dharmesh’s team has re-written the online rulebook in terms of achievable delivery times and pioneering solutions.
Dharmesh started his career at LloydsTSB and moved onto NatWest, developing leading edge IT solutions and providing business consulting. He soon gained a reputation as a visionary, promoting radical ideas for how the banks could use technology to create new business models. He promoted the idea of franchising (retail brands offering core banking services) many years ahead of its eventual adoption as a commonplace banking strategy as well as pioneering the concept of Single Customer View for LloydsTSB almost 20 years ago.
At LloydsTSB, Dharmesh worked with senior management on a business re-engineering project delivering solutions to provide significant business benefit. He then developed workflow expertise with specialist software vendor Centrefile. Dharmesh moved into NatWest Bank where he defined the technology strategy for NatWest’s Card Services.
Most recently Dharmesh has been involved in the global deployment of edgeConnect, edgeIPK’s flagship product, for ABN Amro. He is also working closely with Manchester Business School on End User Development and is a key company spokesman on the IT Skills Shortage issue being addressed by the UK Government.
July 9, 2008 at 11:09 am |
Hi,Many companies will jump on the newest sales force automation software before thoroughly investigating and determining their needs and requirements.